Frequently Asked Questions
What Time is Check In?
Normal check in time is between 2:30 pm – 4:00 pm.
We offer early check in based on availability, on a first-come-first-serve basis, for a limited number of houses, ($75 + tax.) Please note, early check in times are not guaranteed.
Please come to our office to complete your reservation and pick up the keys to your rental.
Please inform the office if you will be checking in after 3:30 pm so that we may make arrangements to put your key in a lock box for you. Late check in will be granted only if we have received your signed Rental Agreement and your balance is paid in full.
What Time is Check Out?
Check out time is 10:00 a.m. Bring your keys to our office or make sure you notify us if you are leaving them in the lock box at the cottage.
Keys not returned will incur a fee for replacing locks on the cottage.
We offer a late check out at 12:00 pm, based on availability on a first-come-first-serve basis for a limited number of houses, ($75 + tax.)
ALL other late check outs will be charged an extra night’s stay.
Where Do I Pick Up My Keys if I Arrive Later Than 4:00PM?
Please inform the office if you will be checking in after 3:30 pm so that we may make arrangements to put your key in a lock box for you.
Late check in will only be granted if we have received your signed Rental Agreement and your balance has been paid in full.
What Should I Do if I Want to Check-Out Early?
Bring your keys to our office or make sure you notify us if you are leaving them in the lock box at the cottage.
Keys not returned will incur a fee for replacing locks on the cottage.
What Is the Address and Phone Number of My Vacation Home?
Your property’s address will be provided to you in your Confirmation letter. You can also find the address for your Nags Head vacation home at the top of the property detail page on this website.
How Do I Make A Reservation?
Our helpful and knowledgeable Vacation Specialists are available from 9:00AM – 4:00PM daily to help you find the perfect vacation home for your group, and to assist you with the booking process. If you need additional help, feel free to call or email us from our website.
You can also make your reservation online from our website by clicking the Book Now button found in the Cottage listings.
Do I Need to Clean Before Check-Out?
We ask that our guests leave the home in a similar condition as it was found. Please sweep floors, wash all dishes and return to cabinets, remove all food and trash, and lock all doors and windows. Don’t forget to pick up pet waste.
For those who have rented linens, please strip your beds and place your linens at the lowest entry-way of the cottage. We’ll pick them up from there!
While at your cottage, please pick up pet waste in and around the yard daily and put it in the outdoor trash container. Any pet waste left on the property will incur an extra fee.
What Do I Do if I Have Internet or Cable Issues?
Due to the remote location of our area, issues with internet and/or cable may occur. To troubleshoot these issues, first check to make sure the correct cords are properly plugged in. For Wi-Fi issues, unplug the Ethernet cord from the router. Wait 5 minutes to let it reset. Then plug it back in. Shut down your computer or internet device and restart so that it can re-establish IP address with Wi-Fi. If you continue to have problems call our office at 252-441-5005.
For easier access by our guests, we have set up most of our houses with “unsecured internet”. You will not need a password at these houses.
If a password is needed, the password is printed on the back of your Router. Please be considerate of future guests. Do not add or change the password.
Are Linens Provided at My Vacation Home?
All of our cottages are equipped with pillows, comforters, and blankets. Linens are not a standard amenity. Amenity packages are available for our vacation homes.
Our Amenity Package includes:
- Sheets for all the beds
- 1 towel set per person
- Bathroom rug
- 1 roll toilet paper & 1 soap for each bath
- Dish towels
- 1 roll paper towels per kitchen
- Starter set of dish detergent and / or liquid.
Amenity Package prices are below (before tax):
- Forbes Fever: $150
- Windswept: $195
- Sea Gull: $185
- Sand Fiddler: $195
- Sand Dollar: $140
- Sea Biscuit: $195
- Laughing Gull: $100
- Four Winds: $45
- Pepper’s Cottage: $30
You can add these additional services during the booking process, or reserve them up to 1 week prior to your vacation, by calling (252) 441-5005.
Can I Bring My Pet?
Pets are Always Welcome!
More than ever, people are looking for vacation accommodations that allow them to comfortably bring their pets. We welcome your four-legged family members into our home for the week!
All cottages have non-porous floors, so there are no lingering odors to worry about.
Please declare all pets prior to your arrival.
Pet Fee: $75 per week per pet (plus tax), or $15 per day per pet (plus tax).
Pets must have current health certificate, flea/ tick medicine, identification tag, and leash.
There is no limit on size, weight, or number of pets. Some restrictions apply. Contact us for details; or give us a call (252) 441-5005.
Please be considerate to neighbors by limiting barking. Do not let your pet into the pool area or in the hot tub. This requires additional cleaning of the filtration system. If this happens, you will be assessed an extra charge.
While at your cottage, please pick up pet waste in and around the yard daily and put it in the outdoor trash container. Any pet waste left on the property will incur and extra fee.
Dogs are allowed on Nags Head beaches at all times as long as they are leashed. Owners must clean up after their dogs. For the most current information and details, please visit The Town of Nags Head website here.
What is Hurricane Insurance?
In the event of a hurricane, you could lose your hard-earned vacation! We offer hurricane insurance, that will reimburse you should the island be evacuated due to a hurricane. The price is less than other insurance companies, only 5% of your total. If elected, hurricane insurance must be added when you make your reservation. Please note that we are not allowed to add this if there is a named storm in the ocean.
When Are Pools and Hot Tubs Open?
Swimming pools are not heated and typically open from Memorial Day to Labor Day. Hot tubs are typically open year-round. Pool and hot tub openings and closings are subject to change.
Are There Any Guidelines for Using a Grill at My Vacation Home?
A majority of our vacation homes offer grills as an amenity; please review the property description to confirm. Guests are responsible for supplying charcoal and grilling utensils and for cleaning the grill after usage. Please keep grills in their designated areas and keep them off of and away from wooden decks to prevent a fire hazard. Grills should only be used on concrete or sand surfaces.
Are Campers Or RVs Allowed To Be Parked At My Vacation Rental Home?
Outer Banks communities do not allow campers, RVs and mobile units to be parked at vacation rental homes.
Can I Use Fireworks or Firearms at My Vacation Property?
No, the use of all firearms and fireworks in Nags Head is prohibited.
Can I Have a Bonfire On The Beach?
Beach pit fires are allowed on the beach in the Town of Nags Head with a permit. Permits are only issued between 5 pm and 9 pm daily based on current wind speed and fire danger conditions. Permits are valid the day of issue only, through midnight, and are valid only within the Town of Nags Head.
Permits are issued online at the Nags Head Fire & Rescue Pit Fire Permit website, as well as one of the two Nags Head Fire Stations. One of the Fire Stations is located at milepost 18, just 1 mile south of our vacation rental homes.
The Nags Head Fire Stations are located at:
Nags Head Fire & Rescue Station 16
5314 S Croatan Highway
Mile Post 14.5 252-441-5909
Nags Head Fire & Rescue Station 21
8806 S Old Oregon Inlet Road
Mile Post 18 252-441-2910
All fires must be attended by an adult and be properly extinguished.
For the most current information, please visit The Town of Nags Head website here.
Can I Leave My Beach Items On The Beach Overnight?
Beachgoers are not permitted to leave unattended personal equipment on Nags Head beaches from 8 pm until 7 am daily. Beach items must be taken in daily. For details, visit The Town’s website here.
Rentals On The Ocean is not responsible for any personal or rental items left on the beach overnight.
What Should I Do if I Leave an Item Behind at The Vacation Home?
We are not responsible for items left behind. You may contact us at (252) 441-5005 to find out if our Housekeepers are able to locate your missing item. Found items can be shipped to your home address, providing you give us a valid credit card to use for paying shipping.
Is Parking At The Beach And Sound Accesses Free?
Yes, in addition to enjoying Rentals On The Ocean’s very own private beach access for our guests, there are also free public beach accesses in Nags Head. View the full list of Nags Head’s ocean and sound beach accesses.
Does My Rental Home Come with Beach Chairs and Umbrellas?
Beach chairs and umbrellas are not a standard amenity, but can be rented for:
- Beach Chair: $10 + tax
- Beach Umbrella: $12 + tax
Please contact us for details.
Do I Need a Fishing License to Fish on a Pier or a Charter Boat?
For pier and charter boat fishing, you do not need a license; the pier or charter has already purchased a blanket license. Check with the pier or charter boat about any fees they may have.
Jeannette’s Pier is located one-half mile north of our vacation rental homes at milepost 16.5. It has a full-service pier shop with tackle and supplies, fishing pole rentals, pier and surf fishing classes, all-day fishing passes and more. Learn more here.
You will need to have a North Carolina fishing license for surf fishing or fishing on a private boat. For specific requirements, fees and purchasing licenses, visit the North Carolina Wildlife Resources Commission website.
How Many Fishing Piers Are There on The Outer Banks?
Jeannette’s Pier is oceanfront at milepost 16.5, just one-half mile north of our cottages. Fishers can rent equipment & supplies at this eco-friendly pier offering fishing lessons, and loads of family fun. It has a full-service pier shop offering tackle, beach supplies, unique gifts, cold drinks, hot coffee and snacks.
In addition to Jeannette’s Pier, there are other piers to discover on the Outer Banks including Nags Head Pier and the Outer Banks Pier in Nags Head.
What Activities Can My Group Do on a Rainy Day?
There are plenty of indoor-fun activities for rainy days…or any time you’d like a break from the sun.
Check out the Gallery Row Arts District, Nags Head’s vibrant community of nearly two dozen art galleries, eateries, unique boutiques, whimsical gift shops, and fitness classes.
What Medical Facilities are Nearby?
Outer Banks Hospital, Nags Head: 252-449-4500
Outer Banks Urgent Care, Nags Head: 252-261-8040
Medical Home Calls: 252-475-2007
Are There After Hours Veterinarians for Emergencies?
Roanoke Island Animal Hospital, located in Manteo.
Martins Point Veterinary Hospital, in Kitty Hawk MP 0
Coastal Animal Hospital, Kitty Hawk MP 5
Dr. Don Dowty, Mobile Vet, Kill Devil Hills
Is There a Grocery Store Near Me?
Yes, there are major grocery store chains nearby in Nags Head. You can shop at Food Lion and Fresh Market in The Outer Banks Mall, milepost 14. Harris Teeter and Publix are located in Kill Devil Hills. The Whalebone Seafood Market, Cahoon’s Market, and 7-11 convenience store are located across from Jeanette’s Pier.
Do I need a Four-wheel drive vehicle?
No, there are paved streets and highways here.
If you plan to drive on the beach, use of a Four-Wheel Drive (4WD) vehicle to drive on the beach is highly recommended. You will also need an ORV permit. For specific requirements, fees and purchasing permits, visit the Cape Hatteras National Seashore.