Refunds shall not be granted except as expressly provided in this Paragraph or with purchase of Evacuation fee. Cancellation requests must be made in writing no less than thirty (30) days before the scheduled check-in date. No refund will be given for timely cancellation requests unless the Property is re-rented for the period in which Tenant had agreed to rent the Property pursuant to this Agreement. If the Property is re-rented for the same rental amount as set forth herein, all money prepaid will be refunded except the five percent (5%) fee set forth in Hurricane Evacuation fee and a $150.00 cancellation fee charged by Agent. If the Property is re-rented for a rental amount less than the rental amount set forth herein, the refund will be reduced by the difference between the rental amount set forth herein, plus the cancellation fee of $150.00, and the amount actually received. If a reservation is timely canceled and the Property is not re-rented for the period in which Tenant had agreed to rent the Property, all advance payments, except any security deposit, shall be kept by the Agent to cover its damages. If Tenant makes a cancellation request within thirty (30) days of the scheduled check-in date, Tenant shall not be entitled to any refund, shall remain liable for all sums due and owing pursuant to this Agreement, and Agent shall be under no obligation to attempt to re-rent the Property. If Agent does re-rent the Property for the period in which Tenant had agreed to rent the Property, Tenant shall be entitled to a refund as set forth above for timely cancellations. For customers that book on VRBO/Homeaway: Travelers who cancel at least 60 days before check-in will get back 100% of the amount they’ve paid. If they cancel after that point, they will not get a refund. For customers that book on Air BNB: Cancellation policy Strict: Full refund for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away. 50% refund for cancellations made at least 7 days before check-in. No refunds for cancellations made within 7 days of check-in.
Refunds: Refunds will not be given for any act of God, early departure for any reason including an emergency, disruption of utility services, or maintenance problems, including but not limited to air-conditioning, appliances, or television failure. No amenities are guaranteed.
