We had a lovely stay on our first trip to the Outer Banks— it was off-season, so not very busy— the house was peaceful and directly across the street from private beach access for Rentals on the Ocean guests (also just a couple minutes’ walk from public beach access). When we arrived at the house, it was unusually windy out, and the house was pretty chilly. Over the course of the evening, it became clear that the heat in the house wasn’t working. Our contact at Rentals on the Ocean was very responsive, immediately offering to move us to a neighboring property so we wouldn’t be in a cold house or having to deal with an HVAC repair person. We are so grateful for their thoughtfulness! I will also add that communication was excellent from start to finish— very clear and thorough explanations of everything from how to get into the properties to how to work the televisions. Thank you! -5 Stars
-Liz